How we can help

With funding from Bournemouth Borough Council, the Bournemouth Housing Advice Service is an independent local service delivered by Shelter specialist advisers. It’s:

• Free of charge

• Confidential

• Impartial

We will ask you for full details about your situation and you can let us know how you ideally want your problems resolved.

Shelter specialist housing advisers can:

• Inform you of your rights

• Advise you on your options

• Advocate on your behalf

• Liaise between you and other agencies

We’ll explain the law to you and let you know what options are open to you so you can decide what action to take or if you would like us to act for you. We also provide basic advice about finding accommodation in the area.

The Bournemouth Housing Advice Service promotes joint working as means of improving customer service across Bournemouth borough. We are committed to this aim and will continue to support the development of joint working.

Network meetings - The network meetings provide an opportunity for all contributing agencies to discuss concerns, solutions and highlight the issues effecting housing within Bournemouth.

Joint training - The Bournemouth Housing Advice Service training is run specifically for members of the network. Within the programme there are formal introductions of all participants, as well as informal discussions to allow networking between them. In addition, the training involves group work and discussion where delegates are able to work together and share experiences. Our current programme includes training on:

• Relationship Breakdown & Housing

• Disrepair

• Homelessness

• Preventing Mortgage Possession Proceedings

• Affording Accommodation

• Money management

For FREE, impartial and confidential advice call 0344 515 1400